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Coordinator, Membership

Position Title: Coordinator, Membership
Department: Membership & Business Strategies
Reports to: Director, Membership

The Biotechnology Innovation Organization (BIO) is the world's largest trade association representing biotechnology companies, academic institutions, state biotechnology centers and related organizations.

Primary Purpose of the Position:

The primary purpose of the position is to coordinate membership-related outreach across the organization. The individual will support recruitment and retention activities for various BIO staff, advise on timely, personalized outreach, and develop messaging and follow-up materials as appropriate. This individual will maintain a record of correspondence in various databases.

This person will assist in developing and maintaining the association’s membership marketing materials. In addition, this employee will work with other departments to fulfill specific membership and/or marketing requests and work with the best overall interests of the organization in mind.


  • Coordinate the membership team’s personalized recruitment and retention outreach, advise staff of any necessary follow-up, and draft thoughtful correspondence.
  • Maintain a schedule of upcoming conferences, work with department staff to schedule meetings with potential and existing members at these events, and develop background memos for BIO staff in preparation for conversations with industry leaders.
  • Deploy annual member outreach, including check-in updates, new member packets, and engagement with member benefits, particularly committee involvement and BIO Business Solutions participation.
  • Monitor industry news and trends for noteworthy developments, recommend and facilitate BIO staff outreach to prospective and existing member companies, and draft fresh and thoughtful content to industry leaders on behalf of BIO’s CEO and other senior staff.
  • Participate in orientation calls for new BIO members to ensure they are connected to and taking advantage of member benefits.
  • Liaise between departments at BIO to stay informed on policy activities, and by doing so, suggest areas of outreach and engagement for companies, plus create issue-specific, informative materials for recruitment and retention use.
  • Utilize available data resources to assist with the development and implementation of new means of member communication and marketing materials that effectively convey the BIO value proposition in a clear and consistent manner.
  • Manage member committee participation data and explore ways to strategically utilize this data to allow for more effective, targeted marketing efforts.
  • Work with internal team and external vendors to create new and update existing marketing pieces.
  • Utilize Marketo, BIO’s e-marketing tool, to identify potential members and increase engagement of existing members, and use available data to track reach and effectiveness of e-marketing campaigns.
  • Utilize Marketo to send monthly dues renewal correspondence and send other electronic member communications as needed.
  • Maintain membership department expenses and budget projections, and run monthly budget reports, including year-over-year comparisons and forecasting.
  • Assist with Board Membership Committee as requested, including scheduling, outreach, preparation of meeting materials, and meeting minutes.


  • Confident, organized individual with ability to prioritize and manage multiple time-sensitive initiatives in a fast-paced setting.
  • Outstanding interpersonal skills, strong written and oral communication skills, and ability to work both independently and collaboratively.
  • Proactive, self-starter that understands the importance of creating positive, working relationships with colleagues, BIO members, and external constituents. Must exhibit a high level of professionalism dealing with senior corporate leaders.
  • Proficiency in Microsoft Office suite.
  • Proficiency with association management system (AMS) and customer relationship management (CRM) software. Experience with Salesforce and Marketo a plus.
  • Strategic thinker that is ethical, leads by example, and is comfortable working in teams.
  • Knowledge of life sciences/pharmaceutical/biotechnology industry a plus.
  • Bachelor’s Degree
  • 3 years of related experience required
  • Experience in membership, fundraising, and/or marketing required.
  • Work experience in life sciences industry a plus.