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Coordinator, Partnering Operations

Primary Purpose

The Biotechnology Innovation Organization (BIO) is the world's largest trade association representing biotechnology companies, academic institutions, state biotechnology centers, and related organizations.

As a significant benefit, BIO offers an online Partnering system, which provides an effective tool for companies to arrange B2B meetings with each other at events. BIO One-on-One Partnering allows individuals to communicate and schedule meetings with prospective investors, business development professionals, and corporate executives.

The purpose of this position is to provide support for BIO One-on-One PartneringTM system meeting operations and software. Coordinator will help with the administration of the BIO One-on-One Partnering™ system for both BIO and externally-hosted conferences. Coordinator will contribute to partnering system development activities, including aspects of the partnering system that involve user experience, product testing and quality assurance (QA), and customer service.

Responsibilities

  • Develop expertise and fluency in BIO’s One-on-One Partnering system, a meeting facilitation tool used at partnering conferences, both in front-end and administrative functionality.
  • Develop expertise in the software and tools used by BIO’s Partnering Team, including Salesforce, Experient, Fonteva, Egencia,Expensewatch, and Marketo.
  • Work as a sponsor customer success associate for support of the BIO International Convention and other partnering conferences.
  • Provide support to handle customer service calls & requests, staff customer service/partnering desk on site at partnering events, support the efforts of Customer Success Associates for both sponsors and other key customers involved with Business Forum or Exhibitor Partnering.  
  • Provide partnering customer service, which includes data entry, partnering account creation, processing requests, scheduling one-on-one meetings for/between event attendees, investors, member companies and event sponsors.
  • Provide support to external conference organizers on partnering system setup, best practices, operational recommendations, and other areas to improve the attendee experience for events licensing the BIO One-on-One Partnering system. 
  • Provide partnering data analysis, research (e.g. company background research), and technical work (e.g. mass emails in Marketo).
  • Identify areas of improvement based on customer feedback or personal analysis of operations for BIO’s Partnering Team.
  • Perform quality assurance testing on the BIO One-on-One Partnering system in desktop and mobile environments to identify bugs and verify enhancements.
  • Provide administrative support as necessary, including submitting expense reports, booking travel, ordering supplies.

Required Background and skills

  • Outstanding customer service with internal and external audiences.
  • Computer savvy (Word, Excel, Access, Outlook, PowerPoint, CRMs, and other databases).
  • Strong phone/verbal, email and writing skills
  • Knowledge of general office procedures and machines
  • Knowledge of the biotechnology industry, science, the financial industry or investor relations in the health care space a strong plus
  • College degree or equivalent years of experience
  • 3+ years of related work experience
  • Experience planning, organizing, and prioritizing operational tasks and projects
  • Experience in problem solving, business analysis and being a self-starter on projects a strong plus
  • Non-profit or membership organization experience a plus
  • Capacity to travel up to 15% of time (domestic and international).

    Candidates should be aware that BIO currently maintains a policy requiring all US-based employees to be fully vaccinated against COVID-19 and receive a booster shot once eligible. Newly hired employees must be vaccinated and boosted prior to their employment start date BIO is an equal opportunity employer and will provide a reasonable accommodation to those unable to be vaccinated or receive a booster where it is not an undue hardship to the company to do so as provided under federal, state, and local law.

    Please use the job application form below to be considered for this position.

    Biotechnology Innovation Organization (BIO) is an equal opportunity employer. BIO does not discriminate in employment with regard to race, color, religion, national origin, citizenship status, ancestry, age, sex (including sexual harassment), sexual orientation, marital status, physical or mental disability, military status or unfavorable discharge from military service or any other characteristic protected by law.
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