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Salesforce Administrator

Biotechnology Innovation Organization (BIO)

Salesforce Administrator

Position

  • Salesforce Administrator

  • Information Technology department

  • Reports to: Director, Database Operations

  • Full-Time, Exempt Position

Primary Purpose

Biotechnology Innovation Organization (BIO) is the world’s largest advocacy association representing member companies, state biotechnology groups, academic and research institutions, and related organizations across the United States and in 30+ countries. BIO members are involved in the research and development of innovative healthcare, agricultural, industrial, and environmental biotechnology products. BIO also produces the BIO International Convention, the world’s largest gathering of the biotechnology industry, along with industry-leading investor and partnering meetings held around the world.

The Salesforce Administrator is responsible for development and configuration of Salesforce and other AMS/CRM applications and integrations.

ESSENTIAL Responsibilities

The responsibilities include, but are not limited to:

  • Develop, maintain, and improve customized solutions/applications within the Salesforce platform
  • Identify areas within the Salesforce application and/or code that could be improved or bulkified
  • Test the stability, functionality, and performance of various applications within the Salesforce ecosystem
  • Troubleshoot and fix bugs/Apex code, as needed
  • Create technical documentation and training for internal IT Salesforce staff  
  • Maintaining the security and integrity of the application software
  • Provide various Salesforce reports and Dashboards for the BIO staff, including reporting applications with a focus on Einstein/Tableau and Demand Tools applications
  • Support various Marketing & Transactional Email projects via Conga and/or Marketo
  • Manage external Salesforce vendors on special projects and tasks
  • Administer Salesforce backup solution (Own Backup), including full data/meta-data recovery, GDPR requests, Sandbox seeding templates, etc.
  • Work with internal customers to gather requirements and implement configuration changes including definition of workflow and approval processes and custom object implementation.
  • Keep abreast of Salesforce releases, updates, features, and best practices. Make recommendations to management regarding implementation/deployment as appropriate.
  • Support the various members of the IT/Database team with API integrations with various third-party external systems.
  • Create and update all documentation related to Salesforce or any integrated applications
  • Manage and develop Salesforce Training in coordination with other IT staff
  • Other duties as assigned

Required BACKGROUND and skills

  • Previous work experience with application and software development in a SFDC environment
  • Knowledge of Salesforce CRM platforms, including Einstein/Tableau & Own Backup
  • Fonteva or other SFDC AMS products experience a plus
  • Marketo Experience a plus
  • Experience with Conga Composer App (and Conga E-sign) & Validity Suite (Demand Tools, People Import, etc) - a plus
  • Familiarity with various project management tools - Confluence/Jira/Trello, Basecamp, Asana, Monday, etc
  • Ability to multi-task
  • Excellent written and verbal communication skills
  • Proficient with Microsoft Office

Required EDUCATiON AND EXPERIENCE

  • College degree or equivalent years of experience, advanced degree a plus.
  • 3+ years of related work experience.
  • Formal training in administering a SFDC environment
  • Salesforce Certifications (admin cert required / developer cert a plus)
  • Experience working for non-profit association a plus

 

Candidates should be aware that BIO currently maintains a policy requiring all US-based employees to be fully vaccinated against COVID-19 and receive a booster shot once eligible. Newly hired employees must be vaccinated and boosted prior to their employment start date BIO is an equal opportunity employer and will provide a reasonable accommodation to those unable to be vaccinated or receive a booster where it is not an undue hardship to the company to do so as provided under federal, state, and local law.

Please use the job application form below to be considered for this position.

Biotechnology Innovation Organization (BIO) is an equal opportunity employer. BIO does not discriminate in employment with regard to race, color, religion, national origin, citizenship status, ancestry, age, sex (including sexual harassment), sexual orientation, marital status, physical or mental disability, military status or unfavorable discharge from military service or any other characteristic protected by law.
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