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Salesforce Manager

Position Summary:

The Salesforce Manager is responsible for development of Salesforce applications for our evolving CRM requirements.

Essential Job Duties and Responsibilities:

  • Developing customized solutions within the Salesforce platform
  • Designing, coding, and implementing Salesforce applications.
  • Testing the stability and functionality of the application.
  • Troubleshooting and fixing bugs.
  • Writing documents and providing technical training for Salesforce Staff.
  • Maintaining the security and integrity of the application software.
  • Provide various Salesforce reports and Dashboards for the BIO staff, including reporting applications with a focus on Conga and on-Demand Tools.
  • Manage external Salesforce vendors on special projects and tasks
  • Develop and maintain Salesforce applications
  • Work with internal customers to gather requirements and implement configuration changes including definition of workflow and approval processes and custom object implementation.
  • Keep abreast of Salesforce releases, updates, features and best practices. Make recommendations to management regarding implementation as appropriate.
  • Support the Director of Database Operations and Managing Director of IT with integrations of external systems.
  • Create and update all documentation related to Salesforce or any integrated applications
  • Manage and develop Salesforce Training in coordination with other IT staff
  • Other duties as assigned

Knowledge and Skills Required:

  • Previous work experience with application and software development in a SFDC environment
  • Knowledge of Salesforce CRM platforms
  • Fonteva or other SFDC AMS products experience a plus
  • Marketo Experience a plus
  • Experience with Conga reporting tool a plus
  • Ability to multi-task
  • Excellent written and verbal communication skills
  • Proficient with Microsoft Office

Education and Experience Required

  • College degree or equivalent years of experience, advanced degree a plus.
  • 3+ years of related work experience.
  • Formal training in administering a SFDC environment
  • Experience working for non-profit association a plus