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User Support Coordinator, IT

Position

  • Coordinator, User Support
  • In Information Technology Department
  • Reports to Director, IT Operations
  • Full-time, exempt position

Primary Purpose

Biotechnology Innovation Organization (BIO) is the world’s largest advocacy association representing member companies, state biotechnology groups, academic and research institutions, and related organizations across the United States and in 30+ countries. BIO members are involved in the research and development of innovative healthcare, agricultural, industrial, and environmental biotechnology products. BIO also produces the BIO International Convention, the world’s largest gathering of the biotechnology industry, along with industry-leading investor and partnering meetings held around the world.

The primary purpose of this position is to provide internal user, device, and application support to BIO staff, and to assist the Director of Network Operations and other BIO IT staff on technology projects

Responsibilities

Help Desk

  • Provide Help Desk support to BIO Staff (both in person and virtual)

PC Installation and Maintenance

  • Install, configure, and maintain Intel based laptop hardware and accessories
  • Maintain operating system patch levels, antivirus updates, and security patches, via cloud management tools
  • Troubleshoot and repair general hardware and operating system problems
  • Deploy new and replacement computer equipment to BIO staff
  • Primary point of contact to PC hardware support vendors and equipment service companies

 

Mobile Device Deployment and Maintenance

  • Install, configure, and maintain BIO iPhones, iPads, and other mobile devices
  • Maintain inventory of mobile devices through BIO’s MDM solution
  • Troubleshoot mobile issues with staff

 

Software Installation and Maintenance

  • Install, configure, and maintain BIO standard software application suite
  • Maintain software license inventory for compliance
  • Troubleshoot and diagnose general software problems and issues

 

Audiovisual Support

  • Master BIO internal Audiovisual Systems relating to conference rooms, huddle rooms, and multi-user equipment.
  • Assist Facilities teams with teardown/setup of conference rooms

 

Miscellaneous

  • Maintain service agreements for all printers and PC hardware
  • Technology support for external BIO events and conferences when needed

Required Background and skills

  • Associate degree preferred, High School Diploma required
  • TIA A+ or similar certification or equivalent work experience
  • Current knowledge of mainstream PC applications and modern operating systems
  • Skills should include operating system installations, hardware installation and troubleshooting, application installation, inventory management, and mobile device management
  • Must be proficient in Microsoft Windows Professional operating system
  • Familiar with various types of current laptops, hardware, mobile devices, and business software
  • Proficient in Microsoft Office Professional and able to instruct employees in its use Good oral and written communication skills
  • Initiative for learning new and mastering existing technologies

 

Candidates should be aware that BIO currently maintains a policy requiring all US-based employees to be fully vaccinated against COVID-19 and receive a booster shot once eligible. Newly hired employees must be vaccinated and boosted prior to their employment start date BIO is an equal opportunity employer and will provide a reasonable accommodation to those unable to be vaccinated or receive a booster where it is not an undue hardship to the company to do so as provided under federal, state, and local law.

 

Please use the job application form below to be considered for this position.

Biotechnology Innovation Organization (BIO) is an equal opportunity employer. BIO does not discriminate in employment with regard to race, color, religion, national origin, citizenship status, ancestry, age, sex (including sexual harassment), sexual orientation, marital status, physical or mental disability, military status or unfavorable discharge from military service or any other characteristic protected by law.
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