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User Support Coordinator, IT

Position Title:      User Support Coordinator

Department:  Finance and Administration – Information Technology

Reports to:          Director of Network Operations

Primary Purpose of the Position:

The primary purpose of this position is to provide internal user, device, and application support 
to BIO staff, and to assist the Director of Network Operations and other BIO IT staff on technology 

Essential Job Duties and Responsibilities:

PC Installation and Maintenance
Install, configure, and maintain Intel based laptop hardware and accessories Maintain Windows 
operating system patch levels, antivirus updates, and security patches, via cloud management tools
Troubleshoot and repair general hardware and operating system problems Deploy new and replacement 
computer equipment to BIO staff
Primary point of contact to PC hardware support vendors and equipment service companies

Mobile Device Deployment and Maintenance
Install, configure, and maintain BIO iPhones, iPads, and other mobile devices Maintain inventory of 
mobile devices through BIO’s MDM solution Troubleshoot mobile issues with staff

Software Installation and Maintenance
Install, configure, and maintain BIO standard software application suite Maintain software license 
inventory for compliance
Troubleshoot and diagnose general software problems and issues

Audiovisual Support
Become subject matter expert for BIO internal Audiovisual Systems relating to conference rooms, 
huddle rooms, and multi-user equipment.
Assist Facilities teams with teardown/setup of conference rooms

Maintain service agreements for all printers and PC hardware
Technology support for external BIO events and conferences when needed

Knowledge and Skills Required:
Current knowledge of mainstream PC applications and modern operating systems Skills should include 
operating system installations, hardware installation and troubleshooting, application 
installation, inventory management, and mobile device management
Must be proficient in Microsoft Windows Professional operating system Familiar with various types 
of current laptops, hardware, mobile devices, and business software
Proficient in Microsoft Office Professional and able to instruct employees in its use Good oral and 
written communication skills
Initiative for learning new and mastering existing technologies

Education and Experience Required:

Candidate must possess the following education, certifications, and work experience:
Associate degree preferred, High School Diploma required TIA A+ or similar certification or 
equivalent work experience

Supervisory Authority: None
Relationships within BIO: This position will interact with all sections and departments of BIO.

Relationships outside BIO: Member companies, affiliates, vendors, etc.

Please use the job application form below to be considered for this position.

Biotechnology Innovation Organization (BIO) is an equal opportunity employer. BIO does not discriminate in employment with regard to race, color, religion, national origin, citizenship status, ancestry, age, sex (including sexual harassment), sexual orientation, marital status, physical or mental disability, military status or unfavorable discharge from military service or any other characteristic protected by law.
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